Refund and Returns Policy for Arowanaz.org

At Arowanaz.org, we prioritize customer satisfaction and strive to provide the best online shopping experience for all arowana fish enthusiasts. We understand that sometimes a need may arise for refunds or returns. This Refund and Returns Policy outlines the procedures and guidelines for such cases.

Returns for Damaged or Defective Products

If you receive a damaged or defective product from Arowanaz.org, we offer a hassle-free return process. Please follow these steps:

  1. Initiating a Return: Contact our customer support team within 48 hours of receiving the product. Provide details about the damage or defect, along with supporting evidence such as clear photographs or videos.

  2. Return Authorization: Our customer support team will guide you through the return authorization process. We will give you a Return Approval (RA) number and definite directions for returning the fish

  3. Packaging and Shipping: Guarantee that the Arowana fish is safely bundled, ideally in its unique bundling. Incorporate all embellishments, manuals, and documentation that accompanied the item. Transport the bundle back to us utilizing a dependable dispatch administration.

  4. Inspection and Resolution: When we get the returned fish, our group will review it completely. On the off chance that the harm or deformity is confirmed, we will offer you one of the accompanying choices in light of accessibility and your inclination:

  • Substitution of the harmed or faulty item with another one.
  • Discount of the buy adds up to the first installment technique utilized during the exchange.

Return Shipping Costs:

In the event that the return is because of a harmed or damaged item, Arowanaz.org will bear the return transporting costs.

Kindly note that profits for harmed or damaged fish should be started within the span of 48 hours of getting the fish. Any solicitations made past this time period may not be qualified for return or discount.

Returns for Non-Damaged Products

We understand that sometimes you may change your mind about a purchase. In such cases, we offer returns for non-damaged products under the following conditions:

  1. Initiating a Return: Contact our customer support team within 7 days of receiving the product to initiate a return. Please provide a valid reason for the return.

  2. Return Authorization: Our customer support team will guide you through the return authorization process. They will provide you with a Return Authorization (RA) number and detailed instructions on returning the product.

  3. Packaging and Shipping: Ensure that the product is securely packaged, preferably in its original packaging. Include all accessories, manuals, and documentation that came with the product. Ship the package back to us using a reliable courier service.

  4. Inspection and Resolution: Once we receive the returned product, our team will inspect it to ensure it is in its original condition, unused, and undamaged. If the product meets our return criteria, we will offer you one of the following options based on availability and your preference:

    • Store credit is to be used for future purchases on Arowanaz.org.
    • Refund of the purchase amount to the original payment method used during the transaction, minus any applicable restocking fees.

  5. Return Shipping Costs: For returns of non-damaged products, the customer is responsible for the return shipping costs.

Please note that returns for non-damaged products must be initiated within 7 days of receiving the product. Any requests made beyond this time frame may not be eligible for return or refund.

Conditions for All Returns

Regardless of the reason for return, please ensure the following conditions are met:

  • The product must be in its original condition, unused, and undamaged.
  • All original packaging, accessories, manuals, and documentation must be included.
  • The Return Authorization (RA) number provided by our customer support team must be clearly mentioned on the package.

We claim all authority to decline a return in the event that the above conditions are not met.

For any further inquiries or explanations with respect to our Refund and Returns Policy, if it’s not too much trouble, contact us. We are here to assist you and ensure a seamless experience with Arowanaz.org.